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NOI 24-008 - Emergency Dispatch Protocols (EDP)

The City of Calgary

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Posted On:  20 Mar 2024

Open for bidding on:  20 Mar 2024

Response Deadline:  3 Apr 2024 3:00 PM PDT

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Opportunity Amount:	$875,000.00 USD
Contract Length:	60 months
Response Deadline:	3 Apr 2024 3:00 PM PDT
	(Closed for response)
Posting ID:	19161940(Doc1047968891)
Posting Type:	Request for Information
Public Posting:	https://discovery.ariba.com/rfx/19161940

Product and Service Categories  Industrial control software Medical software

Ship-to or Service Locations Calgary - Alberta

Posting Summary

ProQA and AQUA systems and related applications:    
   
·        ProQA licenses, training, ongoing maintenance & support.    
·        Expert System Priority Dispatch call-taking.    
·        Two-way CAD integrated Priority Dispatch software system (ProQA).    
·        Automated Quality Assurance Priority Dispatch Case Review software (AQUA).    
·        24 hour/7day technical support service for Priority Dispatch-related software.    
·        Police Priority Dispatch System version 7.    
·        Fire Priority Dispatch System version 7.1.    
·        Emergency Dispatch Instructor training for The City through the International Academies of Emergency Dispatch.    
·        Provide Priority Dispatch International Emergency Dispatch Certification and Recertification.    
·        Provide International Academies of Emergency Dispatch’s evidenced based protocols that meets or exceeds International Standards.    
·        Provide priority dispatch system cardset trays [springless design for Fire Priority Dispatch System (FPDS) and Police Priority Dispatch System (PPDS) cards for on-line dispatching], Priority Dispatch System Pilot Guides, and Priority Dispatch System protocol tablets.    
·        Comprehensive Implementation of FPDS and PPDS, consulting services from International Academies of Emergency Dispatch (IAED) by PDC.    
·        Emergency Dispatch Instructor training through the International Academies of Emergency Dispatch.    
·        Quality Improvement Certification (ED-Q) training through International Academies of Emergency Dispatch.    
·        Quality Performance Review (QPR) comprehensive of quality assurance program FPDS, and PPDS web-based Continuing Dispatch Education (CDE) subscription provider.    
·        Access to the College of Emergency Dispatch through International Academies of Emergency Dispatch.    
·        Emergency Fire Dispatch (EFD) and Emergency Police Dispatch (EPD) Stuck Accelerator Tool.
·        ProQA and AQUA systems and application upgrades as required.